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Issue: Connect Meeting opens in the browser instead of the Addin and any attempts to use Addin features such as screen-sharing results in the following Addin download error: Environment: Connect clients running any version of Connect under restrictive group policy settings attempting to install the Connect Meeting Addin. Cause: There are numerous potential causes; a.
The stand-alone Adobe Connect application replaces the old add-in, and is compatible with Adobe Connect 9 and later versions. However, if you are an Adobe Connect 8 user, continue to use the add-in available at the Downloads and Updates page. Congratulations to Apple on the latest Macintosh operating system ‘Big Sur' – there are a lot of fantastic improvements. However one issue has arisen for Adobe Connect users – the existing Adobe Connect application for the Mac (version 2020.6.7 and earlier) will no longer detect any cameras, including the built-in FaceTime cameras in MacBooks, when. Connect a storage device Connect the device to your Mac using the cable that came with it, then use the Finder to view the connected device. If the cable doesn't have a connector that fits in your Mac, you may be able to use an adapter. See the documentation that came with the device. Select a found recording, and either click Play to hear it, or Fetch to download the FLV file to your system. If you click Fetch, a Downloads pane temporarily appears, showing the status of all active downloads. To stop a download, right-click it, and choose Cancel.
#12011-03-24 12:49:04
Audio Problems
My co-worker and I are experiencing issues with the audio on the meeting space. First, the speaker wouldn't pick up on the meeting space (no green progress bar at the bottom, even though the 'talk' button was on). Free mac office software download for pc. I suggested him shutting down his computer completely and re-logging in. After he did this, his speaker worked..however, I couldn't hear him (and I sit about 100 feet away).
Wondering if this may have been a network/bandwidth issue on our end?
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#22011-03-24 14:11:03
Re: Audio Problems
Most of the time it is a hardware configuration issue. For the Flash player to recognize the audio input/output device, your computer must recognize it first. So if you join into a Connect room and then plug in your headset, or mic, then the Flash Player, and thus Connect, may not recognize it. So by having the person close their Connect session and relaunch it, you should have cured that problem.
If you are still not able to hear them, then you should probably have them either go through the audio setup wizard or the Flash Player settings to validate that Connect is looking to the correct audio input device. If all goes well there, then I would double check that their mic didn't have a mute function that they had turned on. Assuming that you are still having problems, I would test the hardware on another computer, just to remove the variable of a computer issue. That should narrow it down to the computer or the headset/mic. From there try a different mic. If nothing works then I would probably talk to IT and see if they have done something to not allow the Mic to work, and would then reach out to Adobe Support last.. Or feel free to let us know how it goes!
#32011-03-30 11:31:02
Re: Audio Problems
Those are good recommendations Jorma.
I would only add that sometimes even after doing all of that Connect still doesn't recognize the mic.
In Windows XP I have had success using the Sound Control Panel to reset the audio input device. Here is a Captivate demonstration of what to do: http://intesolv.acrobat.com/p12744627/
Windows 7 is different but actually easier, just go to the Sounds Control Panel and set your default input device. On the Mac I haven't a clue.
Hope this helps.
#42011-04-11 04:28:09
Re: Audio Problems
Thats actually a good one dhwalker. I found out that same thing and it helps you when nothing else seems to work. Although i have seen this in cases where the Windows itself won't recognize my microphone ( mostly seen with mic). Good way to test it is to use the sound recorder and see if Windows recognized you microphone or does not. If it doesn't then even Connect can't. If it does then just re-entering the meeting and running the Audio Wizard can solve majority of problems.
#52011-06-13 13:18:59
Re: Audio Problems
But what if you have reset my audio input device and run the setup wizard, everything during setup went alright and the no audio issue persists? I am at a loss on how to fix this. I've called Adobe support and they suggested I buy a new headset. I did that (and configured that as well) but still no one can hear me. What now?
#62012-10-10 09:41:47
Re: Audio Problems
This is a persistent issue for us and our users too.
A headset mic will work in the control panel and other applications (Windows 7), but will not work in Adobe Connect. Mac users should not download flash player. We have tried closing all browsers, going to the Flash settings in the control panel and deleting all saved data, and beginning again.
This has been happening on several machines, both using Windows 7 and XP. No other sound applications were open.
#72012-10-10 10:55:43
Re: Audio Problems
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![Mac Not Recognizing Adobe Connect Download Mac Not Recognizing Adobe Connect Download](https://www.techulator.com/attachments/Resources/6814-10746-Windows-8.png)
#22011-03-24 14:11:03
Re: Audio Problems
Most of the time it is a hardware configuration issue. For the Flash player to recognize the audio input/output device, your computer must recognize it first. So if you join into a Connect room and then plug in your headset, or mic, then the Flash Player, and thus Connect, may not recognize it. So by having the person close their Connect session and relaunch it, you should have cured that problem.
If you are still not able to hear them, then you should probably have them either go through the audio setup wizard or the Flash Player settings to validate that Connect is looking to the correct audio input device. If all goes well there, then I would double check that their mic didn't have a mute function that they had turned on. Assuming that you are still having problems, I would test the hardware on another computer, just to remove the variable of a computer issue. That should narrow it down to the computer or the headset/mic. From there try a different mic. If nothing works then I would probably talk to IT and see if they have done something to not allow the Mic to work, and would then reach out to Adobe Support last.. Or feel free to let us know how it goes!
#32011-03-30 11:31:02
Re: Audio Problems
Those are good recommendations Jorma.
I would only add that sometimes even after doing all of that Connect still doesn't recognize the mic.
In Windows XP I have had success using the Sound Control Panel to reset the audio input device. Here is a Captivate demonstration of what to do: http://intesolv.acrobat.com/p12744627/
Windows 7 is different but actually easier, just go to the Sounds Control Panel and set your default input device. On the Mac I haven't a clue.
Hope this helps.
#42011-04-11 04:28:09
Re: Audio Problems
Thats actually a good one dhwalker. I found out that same thing and it helps you when nothing else seems to work. Although i have seen this in cases where the Windows itself won't recognize my microphone ( mostly seen with mic). Good way to test it is to use the sound recorder and see if Windows recognized you microphone or does not. If it doesn't then even Connect can't. If it does then just re-entering the meeting and running the Audio Wizard can solve majority of problems.
#52011-06-13 13:18:59
Re: Audio Problems
But what if you have reset my audio input device and run the setup wizard, everything during setup went alright and the no audio issue persists? I am at a loss on how to fix this. I've called Adobe support and they suggested I buy a new headset. I did that (and configured that as well) but still no one can hear me. What now?
#62012-10-10 09:41:47
Re: Audio Problems
This is a persistent issue for us and our users too.
A headset mic will work in the control panel and other applications (Windows 7), but will not work in Adobe Connect. Mac users should not download flash player. We have tried closing all browsers, going to the Flash settings in the control panel and deleting all saved data, and beginning again.
This has been happening on several machines, both using Windows 7 and XP. No other sound applications were open.
#72012-10-10 10:55:43
Re: Audio Problems
Adobe Connect Download
- » Adobe Connect Meeting
- » Audio Problems
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